terms and conditions

By booking accommodation or meeting facilities you agree to the following terms and conditions: All bookings are subject to these booking conditions.

All room prices/rates are subject to availability. Prices are subject to change without prior notice until you have received your booking confirmation number.

Check in & check out times

Rooms are available for check in from 14.00 hrs on the day of arrival. Rooms must be vacated by 11am on the day of departure. For late departure arrangements please contact the hotel reception desk. If you arrive earlier and a serviced room is available we will endeavour to check you in early without additional charge. This condition is subject to availability of a serviced room.

Cancellation policy

You may cancel your booking without penalty at any time until 14:00hrs on the day of arrival, unless otherwise stated on your confirmation. Late cancellations, i.e. after 14:00hrs on the day of arrival, we reserve the right to charge the first nights' accommodation rate for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number please ensure you contact us without delay.

Non arrivals

For non arrivals against a confirmed booking the first nights' accommodation rate will be charged to the credit or debit card used to guarantee the reservation.

Group bookings - cancellation policy

For bookings of four or more rooms you may cancel your bookings without penalty if the group booking is cancelled 72 hours or more before arrival unless otherwise stated on your confirmation. For late cancellations i.e. cancellations made within 72 hours of arrival we reserve the right to charge the first nights' accommodation rate for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation.

Payment terms

A credit or debit card must be used to guarantee all reservations unless an approved credit account has been opened prior to arrival for business clients. Final payment for all accommodation and incidental charges must be made on check out. Sleeperz Hotels does not accept personal cheques for payment. Sleeperz hotels reserve the right to charge any undisclosed incidental charges including meals, drinks, telephone usage to the credit or debit card used to guarantee the reservation.

Damage caused to hotel or hotel property

Sleeperz hotels reserve the right to charge to the credit or debit card used to guarantee the reservation for any malicious damage or damage caused by bad behaviour to the hotel or hotel property.

General Information

We make effort to ensure the accuracy of the information contained on the Sleeperz Hotels web site; however we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.